Refund and Return Policy for HBImported

At HBImported, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a smooth and hassle-free return and refund process.

1. Return Policy

If you wish to return an item, you can do so under the following conditions:

  • Eligibility: Items must be returned within 7 days from the date of delivery.
  • Condition: The product must be unused, in the same condition you received it, and in its original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process returns.

Non-Returnable Items:

  • Certain items, such as intimate products, perishable goods, and custom-made orders, cannot be returned.

To initiate a return, please contact our customer support at support@hbimported.com or via WhatsApp at 03158144530. We will provide you with instructions on how to send the product back.

2. Refund Policy

Once your returned item is received and inspected, we will notify you via email or WhatsApp of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, the refund will be processed within 7 business days via your original payment method.
  • Shipping Costs: Return shipping costs are the customer’s responsibility unless the item received was defective or incorrect.
  • Restocking Fee: A 10% restocking fee may apply to certain items unless they were defective or damaged.

Late or Missing Refunds: If you haven’t received a refund yet, please check with your bank or credit card provider as processing times can vary. If you’ve done this and still have not received your refund, please contact us at support@hbimported.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@hbimported.com and we will guide you through the process.

4. Order Cancellations

You can cancel your order before it is shipped. If the order has already been shipped, the cancellation will not be possible, and you’ll need to follow the return process.

Contact Us

If you have any questions or concerns about our refund and return policy, feel free to reach out:

Email: support@hbimported.com
Phone: 03158144530